Refund policy
Last updated October 6, 2026
Failed generations
Credits for generations that fail, or that you cancel before they finish, are returned to your balance automatically.
Completed headshots
Completed generations are charged even if you prefer another variation, because the model has already run. If a headshot is unusable because of a technical fault, contact us and we will look at it.
Credit packs
Unused credit packs can be refunded within 14 days of purchase. Contact us from the email address on your account.
Subscriptions
You can cancel at any time; the plan stays active until the end of the paid period. If you were charged for a renewal you did not intend and have not used its credits, contact us within 7 days.